Privacy Policy
Your Trust & Data Protection Matters to Us

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services at Shivaan Hospital. We use your personal and health data to provide and improve healthcare services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect several types of information to provide and improve our medical and hospital services:

• Personal Identification Information: Name, email address, phone number, date of birth, address, and government ID when required.
• Protected Health Information (PHI): Medical history, diagnosis, treatment records, test results, prescriptions, and other health-related data.
• Technical Data: IP address, browser type, device information, and pages visited on our website (if applicable).

2. How We Use Your Information

To Provide and Maintain Medical Services

We use your personal and health information to diagnose, treat, manage your care, conduct tests, generate reports, and coordinate with your healthcare team.

To Communicate With You

We may use your contact details to send appointment reminders, discharge summaries, test results, follow-up care instructions, and health updates.

For Billing and Insurance Purposes

We use your information to process payments, submit claims to insurance providers, and maintain accurate financial records.

For Legal and Compliance Purposes

We may use or disclose your data to comply with applicable laws, regulations, medical audits, or public health reporting requirements.

3. Data Sharing and Disclosure

Shivaan Hospital does not sell your personal or health information. We may share your information only when necessary:

• With Your Healthcare Providers: Referring doctors, specialists, pharmacies, and laboratories involved in your care.
• With Insurance Providers: To process claims and payments (with your consent where required).
• For Legal Requirements: When required by law or in response to valid requests by public authorities.
• With Your Consent: For any other purpose when you provide explicit permission.

4. Data Security

The security of your personal and health information is a top priority. We implement industry-standard physical, technical, and administrative safeguards. However, no system can guarantee 100% security against all threats.

5. Your Rights

You have the right to access, correct, update, or request deletion of your personal and health information, subject to legal and medical record retention requirements. Please contact us to exercise these rights.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Shivaan Hospital
• G, 12, 13, 17–20, Infinity Tower,
  Lal Darwaja Station Road, Surat-395003, Gujarat
• Phone: +91 98790 99184
• Email: shivaanhospital@gmail.com