Terms of Use
Our Commitment to Safe & Ethical Care

Welcome to Shivaan Hospital. These Terms of Use govern your access to and use of our medical and healthcare services, facilities, website, and any related applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By visiting our hospital, booking an appointment, receiving treatment, or using our website, you acknowledge that you have read, understood, and agree to these Terms of Use and our Privacy Policy.

2. Use of Services

• You must provide accurate and complete information when registering or receiving care.
• You are responsible for maintaining the confidentiality of any account credentials.
• You agree not to use the Services for any unlawful or prohibited purpose.
• Emergency services are provided based on medical urgency and availability.

3. Medical Treatment and Care

Consent to Treatment

By receiving care at Shivaan Hospital, you consent to medical treatment, diagnostic procedures, and interventions deemed necessary by our qualified healthcare professionals.

No Guarantee of Results

While we strive to provide the highest standard of care, medical treatment outcomes cannot be guaranteed. All procedures and treatments carry inherent risks, which will be explained by your doctor.

Refusal of Treatment

You have the right to refuse any treatment or procedure after being informed of the risks, except in life-threatening emergencies where consent may be implied under law.

4. Payments and Billing

You are responsible for payment of all fees associated with the services provided, including consultations, diagnostics, treatments, medications, and hospital stays. We accept payments via cash, cards, UPI, and insurance (where applicable). Outstanding balances must be settled before discharge unless prior arrangements are made.

5. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Shivaan Hospital and protected by copyright and trademark laws. Unauthorized use is prohibited.

6. Limitation of Liability

To the fullest extent permitted by law, Shivaan Hospital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. We are not responsible for events beyond our reasonable control (force majeure).

7. Termination of Access

We reserve the right to refuse service, terminate access, or cancel appointments if you violate these Terms or engage in behavior that threatens the safety of patients, staff, or hospital property.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

9. Changes to Terms

We may revise these Terms of Use at any time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

If you have questions about these Terms of Use, please contact us:

• Shivaan Hospital
• G, 12, 13, 17–20, Infinity Tower,
  Lal Darwaja Station Road, Surat-395003, Gujarat
• Phone: +91 98790 99184
• Email: shivaanhospital@gmail.com